Cancellation Policy

Cancellation Policy

At Bluegrass Climbing School, we understand that unforeseen circumstances may arise that require changes to your scheduled trip with us. We strive to provide flexibility and fair solutions to our clients while maintaining the operational necessities to run our business. Please let us know as soon as possible if you require any changes to your booking so that we can do our best to accommodate. However, we have established the following cancellation policy, taking into account various scenarios such as inappropriate weather, client-canceled days, and company-canceled days.

Weather Day: Climbing is subject to weather conditions, which can sometimes affect the safety and feasibility of the experience. In the event of a weather day, where the guide deems it unsafe or impractical to proceed with the scheduled outing, we will offer the following options:

• Rescheduling: We will prioritize rescheduling your trip to the earliest available date that suits your convenience, subject to guide availability and operational constraints.
• Credit: If rescheduling is not possible, we will issue a credit for the full amount paid, valid for one year from the original date of the canceled outing. The credit can be applied towards any future bookings with Bluegrass Climbing School.
• Refund: If rescheduling or credit is not feasible, we will provide a refund for the affected portion of the service.

Client Canceled Day: If you, as the client, need to cancel a scheduled outing, we understand that circumstances beyond your control may arise. We request that you provide us with as much advance notice as possible. In the event of client cancellation, the following options will be available:

• Rescheduling: We will make every effort to accommodate your preferred rescheduled date, subject to guide availability and operational constraints.
• Credit: We will apply credit to your account according to the timetable below.
  • Clients will receive a 50% credit for a booking that cancels prior to 48 hours in advance and within a 14 day period.
  • Clients will not receive a refund or credit for cancellations within 48 hours.
• Refund: Cancellation requests made more than 14 days before the scheduled service will be eligible for a full refund.

Company Canceled Day: In the very unlikely event that Bluegrass Climbing School needs to cancel your trip, we will make every effort to provide advance notice. In such cases, we will offer the following options to affected clients:

• Rescheduling: We will prioritize rescheduling your trip to the earliest available date that suits your convenience. If you are unable to reschedule, the options below will apply.
• Credit: We will issue a credit equal to the full amount paid, which can be used for any future bookings with Bluegrass Climbing School. The credit will be valid for a period of one year from the date of issuance.
• Full refund: If rescheduling or credit is not feasible for you, we will provide a full refund of the amount paid for the canceled service.